Answers to common questions regarding accessing your purchase.

This page was created to make your journey smoother, giving you quick guidance on how to access, use, and enjoy your package.

If you don’t see your question answered here, please know you can always reach out to our team at support@beyondtheordinaryshow.com.

We’re here to help you every step of the way.

How do I access the package I purchased?

After completing your purchase, you’ll receive a confirmation email with a special link and a password. Use that link and password to access all the materials included in your package. If you don’t see the email, please check your spam or promotions folder.

  • Confirmation email example:

  • After clicking the ACCESS YOUR PURCHASE HERE button, a new tab with the package page will be opened. Enter the password and click or hit ENTER:

  • Still strugguling with accessing your package? Watch this short tutorial:

I can’t find my confirmation email. What should I do?

Sometimes emails land in spam or promotions folders. Please check there first. If you still can’t find it, contact us at support@beyondtheordinaryshow.com.

Supply us with the email address you used to make your purchase, and your full name, and we’ll resend your access details.

My password doesn’t work. What should I do?

First, make sure there are no extra spaces before or after the password when pasting it.

Passwords are also case-sensitive, so double-check capital letters. If it still doesn’t work, try typing the password manually.

How do I download the audios, videos, or PDFs included in my package?

On the package page, click the AUDIO, VIDEO or PDF button. A new tab will open.
From there, right-click (or press and hold on mobile) and select “Download” or “Save As.”

The wording might vary depending on your browser or device.

  • Button examples:

NOTE: You may find instructions on how to download files from your package on the package page.

However, please note that not all packages include downloadable files, especially if the speaker is providing the fulfillment page.

Always check the page where you purchased the package to see what it includes.

Are the live classes or workshops recorded?

If your package includes a live class or workshop, a replay recording is provided for most of them. Once the recording is ready, the package page itself will be updated with it, or the speaker will send it to you directly.

If you do not have access to the replay, please don’t hesitate to get in touch with the speaker directly, as they typically host the replays on their own platform.

How do I schedule my private session?

If your package includes a one-on-one session, you’ll find a scheduling link on the package page. Click it, choose a time that works best for you, and complete your booking.

 

Why was I charged slightly more than the package price?

The extra charge you saw is not an additional fee from us, but a processing fee that payment processors charge. For years, we absorbed many of these rising costs so our offers could remain at the same low price for everyone. But as these changes have expanded, it’s no longer sustainable for us to carry them entirely.

We’ve been very intentional about keeping our special offers at this level, even as costs with our vendors and platforms have gone up.

We appreciate your understanding.

How do I contact support?

If you need help with your package, please reply to any of our emails or contact our support team directly at support@beyondtheordinaryshow.com.

We’re here to assist you.